Refund policy
Returns, Exchanges & Refunds
We want returns and exchanges to be straightforward. This policy applies to products purchased from Outdoordeals.co.za, including our clothing and outdoor accessories.
Our 30-day size-exchange and change-of-mind policy is an additional store policy. It does not replace, reduce or limit any rights you may have under the Consumer Protection Act, the Electronic Communications and Transactions Act (ECTA), or any other applicable consumer law.
Size exchanges
If you ordered clothing and the size does not fit, you may request a size exchange within 30 days after receiving your order.
The item must only have been tried on for fit. It must be unworn beyond fitting, unwashed, unused, clean, in a resalable condition, and returned with its original tags and packaging where applicable.
Email sales@outdoordeals.co.za with your order number, the item you would like to exchange and the replacement size you require. Exchanges are subject to stock availability.
For a normal size exchange within South Africa, you are responsible for the courier cost of returning the item to us. Once the returned item has been received and approved, Outdoordeals will cover the delivery cost of sending the replacement size to you once.
Any further size exchanges relating to the same order will be for the customer’s courier cost both ways.
Change-of-mind returns
If you change your mind about an item, you may request a return within 30 days after receiving your order.
The item must be unused, unworn beyond reasonable fitting, unwashed, clean and in a resalable condition, with its original tags and packaging where applicable. Proof of purchase or your Outdoordeals order number is required.
For a voluntary change-of-mind return, you are responsible for arranging and paying for the return courier. We recommend using a trackable courier service and keeping your proof of dispatch.
Once the return has been received and inspected, an approved refund will be made to your original payment method. For voluntary returns that fall outside any statutory cooling-off right, delivery charges already incurred are not refundable unless required by law.
Cooling-off rights for qualifying online purchases
Where the cooling-off provisions of ECTA apply to your purchase, you may have the right to cancel the transaction without giving a reason within 7 days after receiving the goods.
Where this statutory cooling-off right applies, the customer may be responsible only for the direct cost of returning the goods, and any refund due under ECTA will be processed within the applicable statutory period.
This statutory right is separate from our voluntary 30-day return policy and is not limited by it.
If we sent you the wrong item
If you receive the wrong product, size or colour because of an error on our side, please contact us as soon as possible, preferably within 7 days after delivery.
Email sales@outdoordeals.co.za with your order number and a photo of the item received. Please keep the item unused and in its original condition as far as reasonably possible.
We will arrange and pay for the return courier and will send the correct item at our cost. If the correct item is no longer available, we will offer a suitable alternative or a refund.
The request to notify us within 7 days helps us resolve the issue quickly and does not remove any consumer rights that may apply by law.
Defective, damaged or unsafe goods
If a product is defective, damaged on arrival, unsafe, or does not meet the quality standards required by applicable consumer law, please contact us at sales@outdoordeals.co.za with your order number, a description of the problem and photographs where reasonably possible.
The 30-day voluntary return period does not limit your rights relating to defective goods.
For goods that qualify under the Consumer Protection Act, a defect or failure to meet the required standards within 6 months after delivery may entitle you to return the goods without penalty and at our risk and expense. Where the Consumer Protection Act gives you the choice of remedy, you may choose the applicable repair, replacement or refund.
We may reasonably inspect a returned product to confirm the defect and its cause. Statutory defect rights do not cover ordinary wear and tear, accidental damage, misuse, or damage caused by failing to follow reasonable care or usage instructions, except where applicable law provides otherwise.
Where the return relates to a qualifying defect, damage on arrival or an incorrect item supplied by us, Outdoordeals will arrange or pay the reasonable return courier cost.
Sale and discounted items
Sale or discounted items are not automatically excluded from returns or exchanges.
They may be returned or exchanged under the same conditions in this policy, and purchasing an item on sale does not remove any consumer rights that apply to defective, incorrect or otherwise qualifying goods.
How to start a return or exchange
Before sending an item back, email sales@outdoordeals.co.za.
Please include your order number, the item you want to return or exchange, the reason for the return, and the outcome you would prefer. For an incorrect, damaged or defective item, please also include photographs where reasonably possible.
Once we have confirmed the return, we will provide the relevant return or courier instructions.
Returns should be sent to:
Outdoordeals.co.za
145 Riesling Crescent
Wellington, 7655
South Africa
For voluntary returns where you arrange the courier, the item remains your responsibility until it is delivered to us. Where applicable law places the risk and cost of return on Outdoordeals, including qualifying defective-goods returns, we will arrange the return accordingly.
Refund timing
Once your returned item has been received, we will inspect it and notify you of the outcome.
Approved refunds will normally be submitted to the original payment method within 5 business days after approval. Your bank, card issuer or payment provider may take additional time to reflect the refund in your account.
Where consumer law specifies a different or mandatory refund period, that legal requirement will apply.
International orders
For orders delivered outside South Africa, please contact us before returning an item so that we can provide the correct return instructions.
Nothing in this policy is intended to remove or restrict any mandatory consumer rights that apply in the country where the order was delivered.
Contact us
For any return, exchange or refund query, contact: